Get Help from the Reciprocity Team

  • 7 June 2022
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Need Reciprocity Help? Get Answers Here

The Community is the best place to find answers to our tried and true answers to frequently asked questions. You can also ask your peers and the Community Manager questions at any time using the +ASK THE COMMUNITY button.

 

QUESTIONS ABOUT OUR PRODUCTS:

ZenGRC: Have a question about ZenGRC? Check out folders of help articles, including:

 

The Reciprocity ROAR Platform: Have a question about using the ROAR Platform? Here are the FAQs for ROAR, including:

  • Reciprocity ROAR Platform, ZenComply and ZenRisk, including these questions and more:

    • Is the Risk Operations Center customizable?

    • Will the dashboards and reports provide charts, graphs and images and customizable verbiage to streamline communication with other stakeholders in the organization?

    • Will there be different types of heat maps (i.e. one for vendors, another for internal risk?)

    • What if I don’t use the SCF control set?

    • Does ZenGRC have a sunset date?

    • Will policy management be supported?

  • Upgrading to the new Reciprocity Product Suite, including these questions and more:

    • How does this impact current ZenGRC customers?

    • Will ZenGRC continue to be supported?

    • Can customers upgrade to Reciprocity ROAR and the new applications while simultaneously using ZenGRC?

    • What do I need to consider when deciding whether to upgrade to the new product suite?

    • Can other authoritative sources be used instead of the SCF?

    • Is there a cost to move to Reciprocity ROAR and the new applications?

    • What is the timeline for upgrading?

 

QUESTIONS ABOUT NAVIGATING THE COMMUNITY:

Here’s a quick guide to the Reciprocity Community, including:

Have another question about using the community? Reach out to Community Manager Libby Bevin at libby.bevin@reciprocity.com

 

STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?

Scroll down and find the support form at the bottom of the page. Complete the form and a member of our Support team will get back to you.


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